Last updated: September 28, 2026
Refund Policy
Mindogo offers a one-time purchase. This policy explains the refund conditions, request process, and timing after purchase.
1. Full refunds within 14 days
Within 14 days of purchase, you may request a full refund if Mindogo is not right for your family, without giving a reason. Opening or completing missions does not remove this promise. We do not impose playtime, completion, or usage limits on refunds during this period, and do not deduct payment processing fees. Free play, registration, and email verification do not create an order and need no refund request.
2. How to request a refund
Email [email protected] from your purchase email, state that you would like a refund, and include the order reference if available. If you cannot find it, the purchase date can help us locate the order. You can also contact Paddle order support or use the support link on your receipt. We verify order ownership and aim to reply within two business days. Do not send passwords, full card numbers, security codes, or email verification codes.
3. Processing and receipt of funds
Paddle handles orders and refunds as our authorized reseller and Merchant of Record. Processed refunds normally return to the original payment method. Timing depends on the payment method, bank, and Paddle processing; refunds are not instant. If the original method cannot be used, we will help through Paddle’s verification and processing procedures. Use the original order and support conversation to check progress; do not repurchase or submit duplicate requests.
4. Access and records after a refund
After a full refund, paid access granted by that order ends. Free access to Missions 01–05 is unaffected. Existing learning progress remains subject to the Privacy Policy for retention, sync, export, and deletion. A refund does not delete your account. If you also want account deletion, say so in your email and we will handle that separately.
5. After 14 days or if service fails
After 14 days, our general change-of-mind refund promise ends. Please still contact support about duplicate charges, failure to unlock after payment, material faults, or a planned service closure. We will consider the issue, delivery, and applicable consumer rights to provide fixes, refunds, or other appropriate remedies, without rejecting a legally valid request solely because 14 days have passed.
6. Statutory rights and order terms
This promise does not replace or limit statutory withdrawal, refund, or other consumer rights. Any stronger mandatory protection continues to apply. Paddle Buyer Terms and Refund Policy also apply to transactions it processes. Mindogo’s 14-day refund promise is not lost merely by starting to use the content. Future policy changes will not retroactively reduce rights attached to completed orders.